FAQ’s
Will my price change after I sign a contract with you?
We provide a transparent and reliable fixed-price contract once you’ve approved the initial rough estimate. This ensures clarity and stability in your financial commitment, giving you confidence in the agreed-upon terms through out the duration of the project. If you have any questions or need further details, please don’t hesitate to reach out. Your satisfaction and understanding are our priorities.
What is my project schedule/timeline?
You will receive a detailed project schedule before the commencement of the project. This schedule will provide a comprehensive overview of all planned activities, milestones, and timelines, allowing you to gain a clear understanding of the project’s progression. If you have any specific questions or require further clarification, feel free to reach out. We will keep you well informed and engaged throughout the entirety of the project.
Can I make changes to the project after it has started?
Certainly, changes to the project can be accommodated; however, please note that any alterations will require a formal change order. This process helps us manage adjustments effectively, ensuring transparency and clear documentation of the modifications. If you have specific changes in mind, please contact us to initiate the change order process. We appreciate your understanding and cooperation in maintaining the integrity of the project timeline and budget.
How do I pay my invoices?
To conveniently settle your invoices, we utilize electronic invoices that can be paid by a secure electronic check. This method is user-friendly and allows you to make payments efficiently, ensuring a smooth and hassle-free experience.
What is my warranty?
Character Companies proudly provides a three-year warranty on our design build services. We guarantee the quality and durability of our work, addressing any material or workmanship issues at no extra cost within this period. Your satisfaction and confidence in our services are our top priorities, reflecting our commitment to excellence.